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Frequently Asked Questions

1. How is it that your prices are so competitive?

Our parent company, XMA Ltd, is one of the UK’s top technology resellers into Higher Education. We are a member of a number of Higher Education Purchasing Consortiums who work on behalf of Universities to offer you the best value on technology products. Our accreditations mean we can pass these savings on directly to students and teaching staff. For more information, please click here to visit the HEPCW website.

2. Who is eligible to buy from theEDUstore?

Students of Higher Education at a UK institution, and teachers at any level of Education are eligible to make personal purchases on theEDUstore. Simply register on the site with your or email address.

3. My institution doesn't use a or email address - can I still register?

Please contact us at, and we'll be happy to arrange access to the store for your institution if it is eligible for access.

4. Can I buy from theEDUstore without a qualifying email address?

Our site is only available for students and teachers of Higher Education, and teachers at any level of Education to make personal purchases. However, if you believe you are entitled to purchase from theEDUstore, please contact us at and we will let you know if you're eligible.

5. Are your products refurbished?

All our products are brand-new, with the exception of some products that may be listed in the Clearance Sale page that may be 'open box' products, ie. they have come from a previous customer return. For those products, they may have superficial marks but will be fully functional. Any 'open box' products will be clearly labelled as such.

6. Do I have to be there to sign for delivery?

Yes - to ensure the products reach you in the most secure way possible, we will need acknowledgement of receipt for your product.

7. What if I miss my delivery?

The courier will leave a card, providing you with details of how to rearrange your delivery. If for any reason they haven’t left a card please contact customer services at

8. Where is my order? It hasn’t arrived yet.

Please check the tracking details sent by email. If the tracking details indicate your product has already been delivered, or you have any other concerns, please contact customer services at

9. Can I change my delivery date?

To change your delivery date, please contact customer services at

10. Am I able to cancel my order after having placed it?

Please contact our customer service team who will be happy to help.

11. How do I return my order?

Please refer to our returns page for full details.

12. The item I want is not in stock – how will I know when you get more?

Our website is constantly updated and as soon as new stock is received it will be available to buy.

13. My product has a fault, but is in warranty. What do I do?

Please contact our customer service team at who will be happy to help.

14. My product has a fault and is out of warranty. What do I do?

Please contact our customer service team at who will be happy to help.

15. I’d like to speak to someone about my order – what are your contact details?

Please email to get in touch.

16. What impact is Covid-19 having on your deliveries?

Due to the current global Covid-19 pandemic, shipments may experience some delays. We are closely following official regulations to ensure we are prioritising the well-being of both our staff and customers, as this is of utmost importance to us. Where possible, we are working from home, while our warehouse team are following strict safety protocols that are implemented to protect their well-being. These precautions may result in a slightly longer dispatch time than usual, but we will do our utmost to ensure that all orders get to you as soon as possible.

Please feel free to reach out to us anytime at if there are any questions regarding your order.