Returns
All products on theEDUstore are 100% genuine, original, brand new and built to the highest standards. Even so, there may still be occasions when you feel it's necessary to return a product to us. This isn't a problem - just follow our three simple steps. (Please note that due to hygiene reasons, opened headphones cannot be returned).
Contact our Customer Service team at the address below.
We’ll authorise your return and email you an RMA (Return Merchandise Authorisation) and return address details.
Using a trackable service, please return to the address provided. You must retain the proof of return.
Customer Service team email address: customerservice@theedustore.co.uk
Our Customer Service team are ready to help - please remember to have your order number available so we can make the returns process as efficient as possible for you.
If you're unable to return via a trackable service, or your request is relating to your device developing a fault, our Customer Service team will advise you on next steps.